EMAIL -TECHNICAL DETAILS

If you are experiencing any difficulties please check you are using the correct details outlined below.

Webmail

To access your webmail please go to http://webmail.mydomain.com.
Enter your email address and password.

Email Application on your computer

User Settings

Account name: yourname@yourdomain.co.nz (your full email address)

Password: Used to access your webmail

Server Settings

Incoming mail: secure.emailsrvr.com (POP or IMAP)
SSL
Authenticated

Outgoing mail: secure.emailsrvr.com
Port: 465
SSL
Authenticated

For Step by step instructions on setting up your email on your computer or smart phone use the tabs below.

Set Up IMAP - Mac® Mail

1. If you would like to learn more about the differences between POP and IMAP, please see POP or IMAP

For increased security, we recommend that you use our secure (SSL) server.

To set up Mac Mail for IMAP, perform the following steps:

Incoming Mail Server

1. Open Mac Mail. If this is the first time that it has been used, the Setup Assistant will appear. Otherwise, select File / Add Account.

• Full Name—Enter your first and last name. This is the name that will appear in the From field of messages you send.
• Email Address—Enter your entire email address (e.g., myname@mydomain.com).
• Password—Enter the password for your email account.

2. Click the Continue button. Mac Mail will now attempt to detect the server settings.

3. Enter the following information:

• Account Type—Select IMAP from the drop-down menu.
• Description—Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
• Incoming Mail Server—Enter the secure server name: secure.emailsrvr.com
• User Name—Enter your entire email address (e.g., myname@mydomain.com).
• Password—Enter the password for this account.

4. Click the Continue button.

• Check the Use Secure Sockets Layer (SSL) box in the Advanced Tab
• In the Authentication drop-down menu, select Password.

5. Click the Continue button.

Outgoing Mail Server

1. Enter the following information:

• Description—This entry is optional. Enter a descriptive name for your mail account (e.g., Work Mail or Home Mail).
• Outgoing Mail Server—Enter the secure server name: secure.emailsrvr.com
• Check the Use only this server box.
• Check the Use Authentication box.
• User Name—Enter your entire email address (e.g., myname@mydomain.com).
• 
  
  

2. Click the Continue button. Mac Mail will now attempt to detect the outgoing server settings. If the Outgoing Mail Security window appears, do the following:

• Check the Use Secure Sockets Layer (SSL) box.
• In the Authentication drop-down menu, select Password.

3. Click the Continue button.

When the setup process is done, you will see an Account Summary window that summarizes your connections. Click the Create button.

Using IMAP Folders

To simplify the organization of your messages, you can indicate which IMAP folders Mac Mail should use to store sent mail, drafts, spam, and trash.

• Select Mail / Preferences.
• Click the Accounts button, located at the top of the window.
• Click once on your IMAP account, as it appears in the Accounts list.
• Click the Mailbox Behaviors tab.
• Clear all of the check boxes.
• Close the Accounts window.
• When prompted to save your changes, click the Save button.
• In your IMAP folder, located in the Mailboxes pane (select View / Show Mailboxes to display the pane if it’s not there), do the following:
• Click once on the Sent, Drafts, Spam, or Trash folder.
• Select Mailbox / Use This Mailbox For.
• Select Sent, Drafts, Junk, or Trash from the resulting list in the sub-menu.
• The selected folder will disappear from your IMAP list, and will now reappear as the corresponding Mac Mail folder.

Set Up IMAP - Outlook® 2010

Note: Users may notice some compatibility issues between Outlook 2010 and Office 2007 or 2003 in which previously set integration features are inoperable. Upgrading to Office 2010 should restore integration features.

If you would like to learn more about the differences between POP and IMAP, please see POP or IMAP

For increased security, we recommend that you use our secure (SSL) servers, as detailed below.

To set up Outlook 2010 for IMAP, perform the following steps:

1. In Outlook, click the File tab.
2. Click the Account Settings button, and select Acount Settings.
3. Click the New button.
4. Click the Manually configure server settings or additional server types option button.
5. Click the Next button.
6. Ensure that the Internet E-mail option button is selected, and click the Nextbutton.
7. Enter the following information: Your Name—Enter your first and last name. This is the name that will appear in the From field of messages you send.
   • E-mail Address—Enter your entire email address (e.g., myname@mydomain.com).
   • Account Type—Select IMAP from the drop-down menu.
   • Incoming mail server—Enter the secure server name:
      
     secure.emailsrvr.com
   • Outgoing mail server (SMTP)—Enter the secure server name:
      
     secure.emailsrvr.com
   • User Name—Enter your entire email address (e.g., myname@mydomain.com).
   • Password—Enter the password for your email account.

    
    
   

8. Click the More Settings button.
9. Click the Outgoing Server tab.
10. Select the My outgoing server (SMTP) requires authentication check box. Leave the default setting, Use same settings as my incoming mail server.
     
    
11. Click the Advanced tab.
     
    
12. In both of the Use the following type of encrypted connection drop-down menus, select SSL.
13. In the Incoming server (IMAP) box, enter the secure incoming port: 993
14. In the Outgoing server (SMTP) box, enter the secure outgoing port: 465.
15. Click the OK button.
16. Click the Next button.
17. Click the Finish button.
18. Click the Close button.

IMAP Folders

Folders should sync automatically with an IMAP account; however, if you have added folders in Webmail and they are not showing in Outlook, perform the following steps:

1. Right-click the account name in the folder list panel.
2. Select IMAP Folders.
3. Click the Query button.
4. Select the newly added folder(s), and click the Subscribe button.
5. Click the OK button.
6. Restart Outlook to update the folder list.

Set Up IMAP - iPhone™, iPad™, iPod®

If you would like to learn more about the differences between POP and IMAP, please see IMAP or POP

Steps are compatible with 3G and 4.0.

To set up IMAP, do the following:

1. Tap Settings.
    
   
2. Tap Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other.
5. Tap Add Mail Account.
6. Enter the following information in the spaces provided: 
    
   • Name—Enter your first and last name. This is the name that will appear in theFrom field of messages you send.
   • Address—Enter your entire email address (e.g., myname@mydomain.com).
   • Password—Enter the password for your email account.
   • Description—Enter a descriptive name for the account (e.g., Work Account). This description will be visible only to you.
7. Tap the Save button.
8. If IMAP is not already selected, tap the IMAP button.
9. Under both the Incoming Mail Server and Outgoing Mail Server sections, enter the following information: 
    
   • Host Name—Enter the secure server name:
      
     secure.emailsrvr.com
   • User Name—Enter your entire email address (e.g., myname@mydomain.com).
   • Password—Enter the password for your email account.
      
     
10. Tap the Save button.
11. The device will verify settings and return to the Mail, Contacts, Calendars screen.

 Configure Default Folders

1. Tap Settings.
    
   
2. Tap Mail, Contacts, Calendars.
3. Tap the IMAP account.
4. Tap Advanced.
5. Under Mailbox Behaviors, tap Drafts Mailbox.
6. Under On the Server, tap Drafts.
7. Tap Advanced.
8. Tap Sent Mailbox.
9. Under On the Server, tap Sent.
10. Tap Advanced.
11. Tap Deleted Mailbox.
12. Under On the Server, tap Trash.